Shipping policy

Last updated: October 19, 2026

Renée Rose Books is operated by EverStory Literary LLC.

Business mailing address:
1210 South Parker Road, Suite 100
Denver, CO 80231
United States

Email: reneerose@reneerosebooks.com

PHYSICAL PRODUCTS AND FULFILLMENT

We sell physical books and book-related merchandise, including products printed or manufactured after purchase.

Orders may be fulfilled by us or independent printing, production, and shipping partners, including Printify where applicable. Products may ship from different locations and arrive in separate packages.

DELIVERY ESTIMATES

For standard domestic orders, our planning target is approximately 14 calendar days from payment confirmation, unless a different estimate appears on the product page or at checkout.

This target is not guaranteed. Product-specific estimates take priority. Production, product availability, carrier transit, holidays, weather, and destination can affect arrival.

Printify production commonly takes 2–7 business days after submission to the production partner. Carrier transit is additional. Other printing partners may have different production schedules.

Business days exclude weekends and applicable public holidays.

International orders, preorders, personalized products, bulk purchases, and special editions may take longer. Check the listing and checkout for the estimate applicable to your purchase.

Expedited shipping generally speeds up carrier transit and does not shorten production unless the selected service expressly includes faster production.

PREORDERS, SIGNED EDITIONS, AND PERSONALIZATION

Preorders do not ship immediately. The product page identifies the expected release or shipping window.

Signed and personalized books may require additional handling. A publication or release date is not necessarily a shipment or delivery date.

Orders containing preorder and available items may ship separately or together, as disclosed in the listing or checkout. Contact us before ordering if you need available items sooner.

If a stated shipping schedule cannot be met, we will notify affected customers and provide revised information and any legally required option to accept the delay or cancel for a refund.

SHIPPING CHARGES AND DESTINATIONS

Available destinations, delivery methods, and charges are shown at checkout. Not every product or provider can ship to every location.

Multiple fulfillment partners may result in combined shipping charges and separate parcels.

TRACKING

Tracking information is sent when available. A label may be created before the carrier receives the package, and tracking updates may take time to appear.

Some delivery methods offer limited tracking.

INTERNATIONAL ORDERS

International transit and customs processing can extend delivery beyond the domestic target.

Taxes and duties collected at checkout are identified there. Where charges are not prepaid or included, recipients may need to pay lawful import duties, taxes, and carrier handling fees before delivery.

Contact us before refusing a shipment because of an unexpected charge. Any resulting cancellation, refund, or deduction will be handled according to applicable consumer law.

ADDRESS ERRORS AND DELIVERY PROBLEMS

Check your shipping address before ordering. Contact us immediately about an error. Changes may not be possible after production or shipment begins.

If a parcel is delayed, lost, damaged, or marked delivered but cannot be located, email reneerose@reneerosebooks.com with your order number.

We will investigate with the fulfillment partner or carrier and arrange an appropriate resolution. A tracking scan does not remove your rights regarding nondelivery.

Any proposed reshipping charge arising from an address supplied incorrectly by the customer will be discussed before additional payment is requested.

EBOOKS, AUDIOBOOKS, AND DIGITAL PRODUCTS

Digital products are delivered electronically rather than by postal mail.

Access instructions may appear on the order confirmation page, arrive in a separate email, or be supplied through the delivery service identified in the listing.

Released digital products are normally delivered after successful payment processing. Digital preorders follow their stated release schedule.

Check spam or junk folders if an email is missing. Contact us if access is not received within 24 hours after payment confirmation or the announced digital release.

Audiobooks may be supplied as downloads, app-based access, streaming access, or physical media, depending on the listing.

A physical book purchase does not include an ebook or audiobook unless expressly stated. Review file formats, device requirements, and access conditions before purchasing.

LOCAL PICKUP AND DELIVERY

Local pickup or local delivery is available only when offered at checkout.

For pickup, wait for the ready-for-pickup notice and follow the collection instructions provided. Our business mailing address is not automatically a pickup location.

RETURNS

Contact us before mailing a return. The correct return destination may differ from our business mailing address or the address on your package.

HELP

For shipping, preorder, pickup, or digital-access assistance, email reneerose@reneerosebooks.com.