Shop FAQ

A little help finding your next adventure.

Have a question about shopping with Renée Rose Books? Start here. If you need more help, email reneerose@reneerosebooks.com.

WHAT CAN I FIND IN THE SHOP?

Browse available books, special editions, and bookish merchandise. Each listing explains the product’s format, what’s included, and any personalization or preorder details.

Availability changes as new products are added.

WHERE CAN I LEARN MORE ABOUT RENÉE ROSE AND ZURI?

Visit https://reneerosebooks.com/ to explore Renée’s stories and the world of Zuri and the Crown of Clouds.

Parents, caregivers, educators, and librarians can also visit https://reneerosebooks.com/for-grown-ups.

HOW DO I CHOOSE THE RIGHT BOOK FORMAT?

Check the product title and description before purchasing. Paperback, hardcover, ebook, and audiobook editions are separate purchases unless a listing explicitly includes multiple formats.

Reading-age guidance, language, and edition details will appear in the listing where available.

WHAT DOES “PREORDER” MEAN?

A preorder reserves a product that will be released or fulfilled later. It does not ship immediately.

Check the product page for the expected release or shipping window. A book’s publication date is not necessarily its delivery date.

If a shipping schedule changes, we’ll contact affected customers with updated information and applicable cancellation options.

WHEN WILL MY ORDER ARRIVE?

Our general target for standard domestic orders is approximately 14 calendar days, but this is an estimate—not a guarantee.

The product page and checkout provide the estimates that apply to your purchase. Preorders, personalized items, large orders, and international shipments may take longer.

See our Shipping Policy for full details.

WHAT IS PRINT-ON-DEMAND?

Some products are printed or manufactured after you order them. This means production time comes before shipping time.

Our fulfillment partners may send products directly to you. Items from different partners can arrive in separate packages.

WILL I RECEIVE TRACKING?

We send tracking information when it becomes available. Tracking may take time to update after a shipping label is created, and some delivery methods offer limited tracking.

WILL EVERYTHING ARRIVE TOGETHER?

Not necessarily. Books and merchandise may come from different fulfillment locations. A single order can arrive in several parcels on different days.

HOW ARE EBOOKS AND AUDIOBOOKS DELIVERED?

Digital purchases are delivered electronically using the method described in the listing. Instructions may appear after checkout or arrive in a separate email.

Check whether the product requires a particular device, app, or third-party account before purchasing.

A physical book does not include a digital edition unless the listing says so.

WHAT IF MY DIGITAL DOWNLOAD OR AUDIOBOOK LINK IS MISSING?

Check your spam or junk folder and confirm that you’re checking the email address used at checkout.

If access has not arrived within 24 hours after payment confirmation—or the announced release for a digital preorder—email reneerose@reneerosebooks.com with your order number.

DO YOU OFFER SIGNED OR PERSONALIZED BOOKS?

When available, signing and personalization options will appear on the product page.

Check names and spelling carefully before submitting your order. Standard signed copies and books personalized to an individual may have different return conditions, as explained in our Return and Refund Policy.

CAN I CHANGE OR CANCEL MY ORDER?

Email us as soon as possible with your order number and requested change.

Production and shipment can begin quickly, so changes may not always be possible. Preorder cancellation options and other applicable rights are explained in our Return and Refund Policy.

CAN I RETURN AN ITEM?

Standard, nonpersonalized physical products are eligible for a change-of-mind return request within 14 calendar days after delivery, subject to our Return and Refund Policy.

Personalized products and accessed digital content have different conditions. Statutory consumer rights, including applicable European and UK cancellation rights, remain protected.

Contact us before sending anything back so we can provide the correct return destination.

WHAT IF SOMETHING ARRIVES DAMAGED OR INCORRECT?

Email reneerose@reneerosebooks.com promptly with your order number and a description of the problem. Include photographs of the item and packaging when available.

We’ll investigate and help arrange an appropriate resolution.

DO YOU SHIP INTERNATIONALLY?

Available destinations and shipping options appear at checkout. Availability can vary by product and fulfillment partner.

International delivery may take longer, and import duties, taxes, or carrier fees may apply where they have not already been collected.

CAN I COLLECT MY ORDER IN PERSON?

Only when local pickup is offered at checkout and confirmed in your order.

Wait for your ready-for-pickup notice before traveling. Our business mailing address is not automatically a shop or pickup location.

DO YOU ACCEPT SCHOOL, LIBRARY, OR BULK ORDERS?

We welcome inquiries from schools, libraries, hospitals, community programs, and other organizations.

See our Bulk & Institutional Orders page or email us with your preferred products, estimated quantity, delivery location, and deadline. Pricing, availability, and payment arrangements are confirmed individually.

MAY I SHARE DIGITAL RESOURCES WITH MY CLASS OR ORGANIZATION?

Check the license supplied with the product. A personal digital purchase does not automatically allow school-wide, facility-wide, or multi-user distribution.

Contact us about institutional licensing before sharing files or access links beyond the permitted use.

HOW CAN I RECEIVE BOOK NEWS AND SHOP UPDATES?

Use the newsletter signup on our shop. Marketing subscriptions should be managed by an adult, and you can unsubscribe at any time.

Who makes and ships your merchandise?

We work with production and fulfillment partners, which may include Printify, Printful, PrintKK, and other suppliers, to create and ship select products. The partner used depends on the item ordered.

Some items are made after you place your order. Product descriptions explain any available production, material, sizing, and care details.

Will everything arrive together?

Not always. Books and merchandise may come from different production partners or locations, so your order may arrive in separate packages on different days. Tracking information will be provided for each shipment when available.

How long will made-to-order products take?

Production and delivery times vary by product, supplier, and destination. Please check the product listing and checkout for the estimate that applies to your purchase. Production happens before shipping, and preorder items follow their stated release schedule.

Who should I contact if something is wrong?

Please contact reneerose@reneerosebooks.com, rather than the production partner, for help with your order. Include your order number and, for damaged, defective, or incorrect items, clear photographs of the item and packaging.

Please contact us before returning anything so we can provide the correct instructions and return address. Our Return and Refund Policy applies, together with your rights under applicable law.

Can I return an item made through a production partner?

Return eligibility depends on the product and our Return and Refund Policy. An item being printed or made after purchase does not, by itself, make it nonreturnable. Personalized items may have different conditions, as explained in the listing and policy.

HOW DO I CONTACT YOU?

Email reneerose@reneerosebooks.com or use our Contact page.

For order assistance, include your order number and the email address used at checkout. Please do not send payment-card details, passwords, or sensitive information about a child.

Renée Rose Books is operated by EverStory Literary LLC. Our published store policies provide the full terms for purchases.