Refund policy
Last updated: October 19, 2026
Renée Rose Books is operated by EverStory Literary LLC.
Business mailing address:
1210 South Parker Road, Suite 100
Denver, CO 80231
United States
Email: reneerose@reneerosebooks.com
This policy applies to purchases made directly through the Renée Rose Books shop. Purchases completed through another retailer or marketplace must be handled through that seller.
STANDARD PHYSICAL BOOKS AND MERCHANDISE
You may request a change-of-mind return of a standard, nonpersonalized physical item within 14 calendar days after delivery. Please send it back within 14 days after requesting the return.
For voluntary returns, items must be in their original condition. Books must not have writing, highlighting, torn pages, or damage caused after delivery. Clothing must not have been washed or worn beyond trying it on. Include original tags, accessories, and packaging where reasonably available.
These conditions do not restrict statutory rights to inspect goods or obtain a remedy for faulty products.
You pay return postage for change-of-mind returns. Original delivery charges are nonrefundable unless required by law. We do not charge a restocking fee.
HOW TO REQUEST A RETURN OR CANCELLATION
Email reneerose@reneerosebooks.com with your order number and the email address used at checkout.
If a return-request option is available in your customer account, you may also submit your request there. An account is not required to contact us or exercise a statutory cancellation right.
Contact us for the correct return destination and instructions. Products may come from different fulfillment partners, so the return destination may differ from our business mailing address or the address on your package.
Requesting instructions does not restrict your right to notify us of a statutory cancellation.
SIGNED, PERSONALIZED, AND PRINT-ON-DEMAND PRODUCTS
Books with a personal dedication, customer-specific names, or other requested customization, and merchandise made to your individual specifications, are not eligible for voluntary change-of-mind returns.
Standard signed or numbered editions follow the ordinary physical-item return rules unless a lawful exception applies. An author signature or edition number alone does not automatically make an item personalized.
Standard print-on-demand books and merchandise follow the ordinary return rules. Printing or manufacturing an item after purchase does not, by itself, remove statutory cancellation rights.
DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS
Inspect your delivery and report problems promptly, preferably within 14 days. Include your order number, a description, and photographs of the product and packaging when available.
We will investigate and provide an appropriate repair, replacement, refund, or other remedy required by law. You will not pay necessary return shipping for a confirmed defect or our fulfillment error.
Our preferred reporting period does not shorten any statutory guarantee, warranty, or consumer remedy.
Minor screen-color or manufacturing variations may occur. Material defects or differences from the advertised product remain eligible for assistance.
EBOOKS, AUDIOBOOKS, AND DOWNLOADABLE PRODUCTS
Digital products include ebooks, downloadable or streamed audiobooks, printable journals, activity sheets, teaching resources, and other electronic files.
Check the listed format, language, device requirements, and any required app or third-party account before purchasing.
We do not offer voluntary change-of-mind refunds after digital content has been downloaded, streamed, or accessed. This does not limit statutory cancellation rights or remedies for defective, misdescribed, inaccessible, or undelivered content.
If you encounter a technical problem, contact us. We will help restore access, provide working content, or issue an appropriate refund where the problem cannot be resolved.
Where applicable law requires express consent to immediate digital delivery and acknowledgment that cancellation rights will be lost, those rights are lost only after the required consent and acknowledgment have actually been obtained and delivery has begun. This policy alone does not constitute that consent.
PREORDERS AND ADVANCE SALES
Preorders reserve products for later release or fulfillment. Estimated release and shipping information appears on the product page.
Standard, nonpersonalized physical preorders may be canceled before shipment for a full refund.
Personalized preorders may be canceled before personalization or custom production begins. After that point, voluntary cancellation may no longer be possible, subject to applicable law.
Digital preorders may be canceled before digital delivery begins, subject to any rights that continue after delivery.
If we cannot meet the stated shipping schedule, we will notify you and provide the delay-consent or refund options required by law. If we cancel a product, we will refund the unfulfilled purchase.
ORDER CHANGES
Contact us immediately to request an address, size, format, or personalization correction. Production and shipment can begin quickly, and changes may not be possible after submission to a fulfillment partner.
If an eligible order cannot be stopped before shipment, its applicable return and cancellation rights remain available.
EXCHANGES AND BUNDLES
Contact us before returning an item for exchange. Availability is not guaranteed. An exchange may be handled as a return and a separate purchase.
For an eligible partial bundle return, the refund is based on the amount actually paid for the returned component after allocated discounts. We will explain the calculation before processing it.
REFUNDS
We will notify you of the outcome after reviewing your request and, where appropriate, inspecting the returned item.
Approved refunds are returned to the original payment method. We normally issue voluntary-return refunds within 10 business days after receiving and inspecting the return. Your bank or payment provider may need additional time to post the credit.
Where a statutory deadline is shorter or calculated differently, we follow that deadline.
Gift cards and store credit are not redeemable for cash except where required by law.
EUROPEAN UNION, EEA, AND UNITED KINGDOM CUSTOMERS
Where applicable consumer law grants a distance-selling cancellation right, you may cancel an eligible purchase without giving a reason within 14 days after receiving the goods. For goods from one order delivered separately, the applicable period generally runs from receipt of the last goods.
Email a clear cancellation statement to reneerose@reneerosebooks.com. No special wording or form is required. Return the goods within 14 days after notifying us.
You pay direct return shipping for a change-of-mind cancellation. We pay necessary return costs for defective goods or our error.
For cancellation of an entire eligible order, we refund the purchase price and the least expensive standard outbound delivery offered. Additional premium-delivery charges are not refundable. Partial-order delivery refunds are handled as required by applicable law.
We reimburse within 14 days after receiving your cancellation notice, but may withhold reimbursement for goods until we receive them or evidence that you sent them back, whichever occurs first.
You may inspect goods as you would in a shop. Any lawful deduction for diminished value will be limited to handling beyond what is necessary to establish their nature, characteristics, and functioning. We do not impose a restocking fee on a statutory withdrawal.
Lawful exceptions may include clearly personalized goods, qualifying custom-made goods, sealed audio recordings unsealed after delivery, and digital content supplied after the required express consent and acknowledgment.
Sale pricing, a standard signature, an edition number, or print-on-demand fulfillment alone does not automatically remove these rights.
Nothing in this policy limits mandatory consumer protections, statutory guarantees, or remedies available in your country.